Your genuine local locksmith, not a call centre.

Complaints Policy

Chris always endeavors to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

To ensure Chris is able to put things right as soon as possible, please read his complaints procedure below. Chris will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards Chris aims to achieve. In the unlikely event there is anything you are not completely satisfied with, please contact Chris as soon as possible so the problems can be rectified.

Either call, email or write to us. Chris aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where Chris is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader Chris uses the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that Chris cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 01174 566 031.

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